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Oracle Utilities Customer Self Service Release 2.1.0
Brief Description
Actors/Roles
Business Process Diagrams
OUCSS-NMS(OMS) Manage Outage Detailed Process Model Description
1.1 Request Current Outage Map
1.2 Process Request
1.3 Process and Translate Message
1.4 Invoke Stored Procedure for Map Information
1.5 Process Request and Send OutageAreaView, Status, and ERT
1.6 Process and Translate Message
1.7 Process Response
1.8 Request Current Outage List
1.9 Process Request
2.0 Process and Translate Message
2.1 Invoke Stored Procedure for Outage List
2.2 Process Request and Send List of Outages including Status and ERT
2.3 Process and Translate Message
2.4 Process Response
2.5 Evaluate Outage Information
2.6 Log Into Utility Web Portal
2.7 Request Customer Account Information
2.8 Process Request
2.9 Retrieve and Send Customer Information
3.0 Process Response
3.1 Review Accounts
3.2 Select Account
3.3 Request My Outage List
3.4 Process Request
3.5 Retrieve Account Premise Information
3.6 Retrieve and Send Account Premise Information
3.7 Process Response
3.8 Request to Report Public Outage
3.9 Process Request
4.0 Process and Translate Message
4.1 Invoke Stored Procedure for Trouble Call Details
4.2 Process Request and Send Request to Populate Outage Data
4.3 Process and Translate Message
4.4 Process Response
4.5 Populate and Submit Outage Data
4.6 Process Request
4.7 Process and Translate Message
4.8 Invoke Stored Procedure for Creating Trouble Call
4.9 Create Trouble Call
5.0 Request to Report Premise Outage
5.1 Process Request
5.2 Process Response
5.3 Process Request